FAQ

Frequently asked questions

  • -Comfortable casual clothing

    -Active wear ie: gym tights, shorts

    -Rain jacket

    -Good walking shoes & socks

    -Slippers and/or thongs

    -Personal toiletries/sunscreen

    -Personal items for spare-time activities (e.g., reading materials)

    -Reusable water bottle

    -Medical records and medication if applicable

    -Leave your linen & room towels at home. They are provided in all rooms

  • Upon booking we will email you travel instructions on how to get to the retreat. Travelling by car is recommended. A bus goes along the Warburton highway from Lilydale train but Taxi and Uber services are quite limited. We can offer a pick up service from Melbourne including the airport or from Lilydale train station by prior arrangement at an extra cost.

  • Of course you can! We have a selection of rooms across both retreat that can cater to between 2-8 guests within the one room with shared bathroom or ensuite. Please look at both retreats details or contact us.

  • We abstain from serving alcohol, coffee (yes that’s right – but relax - we have some amazing caffeine substitutes that will sustain you for the day) and technology. We ask that you don’t bring a PC with you, and are happy to store your mobile phone securely during your stay. Relax - we do allow a window of opportunity each day to check messages and make calls – this is done during the day and not during our night-time unwinding ritual – to help ensure you get the best night’s sleep! We will provide you with a 24 hour contact number which you can pass onto your family should they need to contact you in an emergency.

    Please note: Tobacco, alcohol or recreational drugs as these are prohibited from the property and against our Health Retreat policies.

  • Our retreats are very suitable for pregnant ladies.

  • We can work with diary free, nut free, gluten free, wheat free, sugar free and vegan diets and other requirements on request .

  • Our Mountain Retreat is situated high up on a steep property over multiple levels with stairs making it not accessible for mobility impaired visitors. Our Forest Retreat however is single level on a flat property making it accessible for all to attend.

  • As much as we love furry friends, pets are not allowed. Our retreats are not suitable for children or adults under 21 years of age.

  • Whilst our retreat is not NDIS registered, you may be able to use funds from your NDIS plan if you're self-managed and our retreat meets the goals (including respite) in your NDIS plan. If in doubt, refer to the NDIS guidelines.

  • To maximise your retreat experience and allow you to fully switch off, the minimum age for all guests is 18 years.

Please contact us if you have any questions or concerns.